Terms of trade
To make it easy to shop with TONI Copenhagen,
we introduce the following terms and conditions of trade.
Should there be any doubts about the following, please contact
our customer service on +45 3670 1422 or send one
mail to: firstname.lastname@example.org
Delivery time is a maximum of 5 working days from the order
confirmation. For larger orders or special requests,
other delivery times may apply.
Items received from TONI Copenhagen, must always
checked upon receipt and any errors and
deficiencies must be reported to TONI Copenhagen´s
customer service within 2 days. Should parts be missing
of the product or the like, this must also inform
within two days, otherwise TONI Copenhagen can choose
to reject the complaint.
In case of complaints, please contact TONI
Copenhagen´s customer service. Complaints are processed
in accordance with applicable law and there must always be
include the following documentation:
• Product type
• Description of errors and omissions
• Product age
• Product no.
• Picture of the product and the reason for the complaint
• Receipt for the purchase
For repair and product service outside
the complaint period, a fixed service fee is added
pr. hour of DKK 350 excl. VAT, in addition to costs
associated with any spare parts.
The first order for new customers must be prepaid, by
subsequent orders are offered 30 days net.
As a TONI Copenhagen partner, all orders are placed on
TONI Copenhagen´s partnershop www.toni-copenhagen.dk.
If the returned products are returned in flawless
condition and without defects, no one is charged
Shipments within the EU are subject to a freight surcharge of
DKK 80 per order.
Prices are indicative consumer prices exile. VAT.
Reservations are made for price changes and possible printing error.